/* support.night-ticket.app — complète style.css (même charte que le site et l'appli) */
.brand-sub { font-size: 13px; font-weight: 500; color: var(--muted); margin-left: -4px; padding-left: 10px; border-left: 1px solid var(--line); }
@media (max-width: 600px) { .brand-sub { display: none; } }

/* ---------- accueil ---------- */
.sup-hero { text-align: center; padding: 26px 0 30px; }
.sup-hero h1 { font-size: 32px; margin-bottom: 6px; }
.sup-hero p { margin: 0 0 20px; font-size: 16px; }
.kb-search { display: flex; gap: 8px; max-width: 640px; margin: 0 auto; }
.kb-search input[type=search] { flex: 1; margin: 0; }
.kb-search button { margin: 0; white-space: nowrap; }
.kb-search.big input[type=search] { padding: 14px 18px; font-size: 16px; border-radius: 14px; }
.kb-search.big button { padding: 0 22px; border-radius: 14px; font-size: 15px; }
.page-head .kb-search { max-width: 420px; margin: 0; }

.sec-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(300px, 1fr)); gap: 16px; }
.sec-card { padding: 18px 20px; }
.sec-head { display: flex; gap: 12px; align-items: flex-start; color: var(--text); }
.sec-head:hover { text-decoration: none; }
.sec-head:hover strong { text-decoration: underline; }
.sec-head > span:last-child { display: flex; flex-direction: column; gap: 2px; }
.sec-head strong { font-size: 16px; }
.sec-ico { flex: none; width: 40px; height: 40px; border-radius: 12px; display: grid; place-items: center; background: var(--card2); color: var(--c-conso); }
.sec-list { list-style: none; margin: 14px 0 0; padding: 0; display: flex; flex-direction: column; gap: 6px; }
.sec-list li { padding-left: 14px; position: relative; font-size: 14px; }
.sec-list li::before { content: ''; position: absolute; left: 0; top: .68em; width: 6px; height: 6px; border-radius: 50%; background: var(--line); }
.sec-list li.more::before { display: none; }
.sec-list li.more { padding-left: 0; margin-top: 4px; }
.sup-cta { margin-top: 20px; }

/* ---------- listes et articles ---------- */
.crumbs { color: var(--muted); margin: -6px 0 14px; }
.crumbs a { color: var(--muted); }
.crumbs span { color: var(--text); }
.kb-list { display: flex; flex-direction: column; gap: 10px; }
.kb-item { display: flex; flex-direction: column; gap: 3px; padding: 14px 18px; background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); color: var(--text); box-shadow: var(--shadow); }
.kb-item:hover { text-decoration: none; border-color: var(--c-conso); }
.kb-item strong { font-size: 15px; }
.sec-switch { margin-top: 22px; display: flex; flex-wrap: wrap; gap: 4px 12px; }
.kb-layout { display: grid; grid-template-columns: minmax(0, 1fr) 300px; gap: 20px; align-items: start; }
@media (max-width: 900px) { .kb-layout { grid-template-columns: 1fr; } .kb-side { order: 2; } }
.kb-side { display: flex; flex-direction: column; gap: 14px; position: sticky; top: 76px; }
.kb-side .kb-search { max-width: none; }
.kb-article { padding: 28px 32px 24px; }
@media (max-width: 600px) { .kb-article { padding: 20px 18px; } }
.kb-article h1 { font-size: 28px; margin-bottom: 8px; }
.kb-lead { font-size: 16px; margin: 0 0 18px; }
.kb-article h2 { font-size: 20px; margin: 30px 0 10px; padding-top: 14px; border-top: 1px solid var(--line); color: var(--text); }
.kb-article h3 { font-size: 16px; margin: 22px 0 8px; }
.kb-article h4 { font-size: 14px; margin: 16px 0 6px; text-transform: uppercase; letter-spacing: .04em; color: var(--muted); }
.kb-article p, .kb-article li { font-size: 15px; line-height: 1.65; }
.kb-article ul, .kb-article ol { padding-left: 24px; margin: 8px 0 14px; }
.kb-article li { margin: 4px 0; }
.kb-article code { font-size: 13px; }
.kb-article pre.code { white-space: pre-wrap; }
.kb-article hr { border: 0; border-top: 1px solid var(--line); margin: 22px 0; }
.kb-article .table-wrap { margin: 10px 0 16px; }
.kb-article table td, .kb-article table th { font-size: 14px; vertical-align: top; }
.kb-article img { border-radius: 10px; border: 1px solid var(--line); }
.kb-quote, .kb-note { margin: 14px 0; padding: 12px 16px; border-radius: 12px; background: var(--card2); border-left: 4px solid var(--line); }
.kb-quote p:last-child, .kb-note p:last-child { margin-bottom: 0; }
.kb-note { border-left-color: var(--c-conso); background: color-mix(in srgb, var(--gold) 12%, var(--card)); }
.kb-note.attention, .kb-note.important { border-left-color: var(--err); background: var(--err-bg); }
.kb-note.note, .kb-note.bon-a-savoir { border-left-color: var(--violet); background: var(--info-bg); }
.kb-nav { display: flex; justify-content: space-between; gap: 12px; margin-top: 28px; padding-top: 16px; border-top: 1px solid var(--line); font-size: 14px; }
.kb-foot { margin: 16px 0 0; }
.toc { padding: 14px 16px; }
.toc strong { display: block; margin-bottom: 6px; text-transform: uppercase; letter-spacing: .05em; color: var(--muted); font-size: 11px; }
.toc ul { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 4px; }
.toc li { font-size: 13.5px; }
.toc li.l3 { padding-left: 14px; }
.toc li.on a { font-weight: 700; color: var(--text); }
.toc a { color: var(--muted); }
.toc a:hover { color: var(--text); }
.kb-suggest { display: flex; flex-direction: column; gap: 4px; margin: -8px 0 14px; padding: 10px 14px; border-radius: 10px; background: var(--info-bg); font-size: 14px; }
.kb-suggest a::before { content: '→ '; color: var(--muted); }
.tips { padding-left: 18px; margin: 0; }
.tips li { margin: 6px 0; }

/* ---------- tickets ---------- */
table.tickets tr[onclick] { cursor: pointer; }
table.tickets tr.attn td:first-child { box-shadow: inset 3px 0 0 var(--gold); }
table.tickets tr.haute td:first-child { box-shadow: inset 3px 0 0 var(--err); }
table.tickets td { vertical-align: middle; }
.agent-kpis { margin-bottom: 14px; }
.thread { display: flex; flex-direction: column; gap: 12px; margin-bottom: 16px; }
.msg { background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); padding: 14px 18px; box-shadow: var(--shadow); max-width: 92%; }
.msg.agent { align-self: flex-end; border-color: color-mix(in srgb, var(--gold) 45%, var(--line)); background: color-mix(in srgb, var(--gold) 7%, var(--card)); }
.msg.interne { border-style: dashed; border-color: var(--warn); background: var(--warn-bg); }
.msg.sys { align-self: center; background: none; border: 0; box-shadow: none; padding: 2px 0; }
.msg-head { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; margin-bottom: 8px; font-size: 14px; }
.msg-head .avatar-sm.agent { background: var(--c-conso); color: var(--gold-ink); }
.msg-body { white-space: normal; word-wrap: break-word; line-height: 1.6; font-size: 15px; }
.msg-files { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 10px; }
.msg-files a { display: inline-flex; align-items: center; gap: 5px; font-size: 13px; padding: 5px 10px; border-radius: 99px; background: var(--card2); color: var(--text); }
.msg-files a:hover { text-decoration: none; filter: brightness(1.08); }
.reply-form textarea { width: 100%; }
.agent-opts { display: flex; flex-direction: column; gap: 6px; padding-bottom: 6px; }
.agent-opts .check { font-size: 14px; }
.agent-panel label { margin-top: 10px; }
.agent-panel select { margin-bottom: 0; }
.ticket-form textarea { width: 100%; }
.filters { margin: 0 0 14px; }
.filters .check { margin: 0 6px; font-size: 14px; }
.banner.info { margin-bottom: 14px; }
.support-card .actions-row { gap: 8px; }
.kb-side .kb-search { flex-direction: column; }